cannot find company portal

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1. What is required to ensure a company is added to the portal?
2. What should you do after entering a Company Name or DOT Number in the search bar and still not finding the company?
3. If a client has added the company, pressed CTRL+SHIFT+R, and still cannot find it, what should be done?
5. How long will it take for the request to be processed during HOS working hours?