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Technical Support 2025 Orientation

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cannot find company portal

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company portal find
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1. What is required to ensure a company is added to the portal?
Company Name only DOT Number only Either Company Name or DOT Number
2. What should you do after entering a Company Name or DOT Number in the search bar and still not finding the company?
Log out and log back in Contact the client to ask for more information Refresh the page manually
3. If a client has added the company, pressed CTRL+SHIFT+R, and still cannot find it, what should be done?
Wait for 24 hours Send an email to [email protected] from the appropriate mailbox Contact technical support
4. When sending an email to [email protected], what information should you include?
A detailed description of the issue The Company Name and DOT number The email template provided with relevant details
5. How long will it take for the request to be processed during HOS working hours?
24 hours Up to 1 hour Up to 20 minutes
6. What are the HOS working hours in Moldova Time (MDT)?
Mon-Fri 9:00 AM - 6:00 PM MDT Mon-Fri 3:30 PM - 8:00 AM MDT Sat-Sun 5:00 PM - 5:00 AM MDT